Introduction
Sai Cleaning Service is committed to protecting your privacy and maintaining the highest standards of data security. This privacy policy explains how we collect use and safeguard your personal information when you engage our professional cleaning services across West London or interact with our website. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Personal details: Full name email address telephone number and postal address for service delivery and communication purposes.
- Service information: Property type specific cleaning requirements preferred service dates and any special instructions for our cleaning specialists.
- Website data: IP address browser type operating system pages visited session duration and referring website for analytics and user-experience enhancement.
- Payment information: Billing details and transaction records processed securely through our payment providers.
How we use your information
- To deliver professional residential and commercial cleaning services as requested across West London and surrounding areas.
- To confirm bookings send appointment reminders and provide service updates.
- To process secure payments and maintain accurate financial records.
- To enhance our website functionality improve user experience and optimize service delivery.
- To communicate service-related information quality assurance follow-ups and respond to enquiries.
- To comply with legal obligations and maintain business records as required by UK law.
Lawful basis for processing
We process your personal data under the following lawful bases as defined by UK GDPR:
- Contractual necessity: To fulfill our cleaning service agreements and deliver the services you've requested.
- Legitimate interests: To operate our business efficiently improve our services and maintain customer relationships.
- Legal obligation: To comply with financial regulations tax requirements and other legal obligations.
- Consent: Where explicitly provided for marketing communications or optional data processing.
Sharing of information
We maintain strict confidentiality and do not sell rent or share your personal data with third parties except in the following circumstances:
- Professional cleaners: Accredited DBS-checked cleaning specialists assigned to your booking receive necessary information to deliver the service.
- Payment providers: Secure payment processors handle transaction data in accordance with PCI DSS standards.
- Service partners: Trusted third-party providers who assist in delivering our services under strict confidentiality agreements.
- Legal authorities: When required by law court order or regulatory compliance.
Cookies and tracking technologies
We employ cookies and similar technologies to enhance website performance analyze user behavior and improve your browsing experience. These include essential cookies functional cookies analytics cookies and targeting cookies. You may accept or decline non-essential cookies through our cookie consent banner when visiting our site. Please note that declining certain cookies may affect website functionality.
Data security measures
We implement robust technical and organizational security measures to protect your personal data against unauthorized access disclosure alteration or destruction. These measures include encrypted data transmission secure server infrastructure regular security audits access controls and staff training on data protection protocols. While we employ industry-standard security practices no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy comply with legal obligations resolve disputes and enforce our agreements. Typically customer data is retained for seven years following your last service engagement in accordance with UK financial and tax regulations. After this period data is securely deleted or anonymized.
Your rights under UK GDPR
As a data subject you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal data under certain circumstances.
- Right to restriction: Request limitation of processing in specific situations.
- Right to data portability: Receive your data in a structured commonly-used machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Withdraw previously given consent at any time.
To exercise any of these rights please contact us using the details provided below. We will respond to your request within one month as required by UK GDPR.
Third-party websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices legal requirements or business operations. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact us
If you have any questions concerns or requests regarding this privacy policy or our data protection practices please contact us at:
Email: saicleaningservicesltd161@gmail.com
Address: 161 Ash Grove, Hounslow, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.